The first step is to call one of the agencies listed in the 'partner agencies' menu item. You need contact only one agency to apply for any of the developmental services and supports in Toronto. Someone will either help you complete a request for service form, or connect you to someone who can.

Once you've completed a request for services you will be offered the option of being connected directly to a Lead Agency or being connected to the Interim Support Team.

Please click on the titles below for information on some frequently asked questions.

WHAT IS INTERIM SUPPORT?
WHAT IS LEAD AGENCY?
HOW ARE SERVICE DECISIONS MADE?
WHAT SERVICES AND SUPPORTS DO AGENCIES PROVIDE?

Please click DSTO Brochure for a printer friendly copy of this information.

WHAT IS INTERIM SUPPORT?

Many services and supports in Toronto have waiting lists. In an effort to provide immediate support to individuals and families waiting for service, the sector offers short-term “interim support” to those who are new to the sector. “New to the sector” means that you are not currently registered with what’s referred to as a Lead Agency.

Interim Support may include:

• assistance in developing a personal plan;
  
• help in getting connected to community programs and services;
  
• information on government programs and support for complet- ing applications.

WHAT IS A LEAD AGENCY?

The Lead Agency is the agency that helps you while you are waiting for service.
The Lead Agency:

• ensures that you are registered for service;
  
• acts on your behalf when the requested service or support becomes available;
  
• provides you with a point of contact should your individual’s or family’s circumstances change;
  
• keeps the individual and/or family informed by forwarding appropriate communications.

You are free to choose the agency that you would like to be your Lead Agency.

HOW ARE SERVICE DECISIONS MADE?

Many of the developmental services and supports in Toronto are in high demand. Decisions about who gets services next are made by a team of professionals based upon clear criteria, so that everyone is treated fairly.

WHAT SERVICES AND SUPPORTS DO AGENCIES PROVIDE?

Service Coordination / Case Management: This service provides short-term support to adults with developmental disabilities who live with their family. Goals are identified by the individual and their family. Support includes assistance with self-directed plans and referrals to appropriate community supports.

Community Participation Supports: A variety of social, recreational and training activities and programs.

Specialized Supports: These are specialized services that may be required at some point during a person’s life. They include occupational therapy, behaviour management, speech and language, counseling and services for individuals with a dual diagnosis.

Residential Supports: A variety of living arrangements made possible through varying levels of staff support.

Respite Supports: Planned services that provide short-term relief and/or support to caregivers.

Crisis Supports: Time-limited residential and non-residential services as well as supports to individuals and caregivers who require assistance in a crisis.