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Interim Support Coordinator
The individual to whom the requests for access consultation are sent from the 32 agencies facilitating Integrated Response and who co-ordinates the assignment of the requests to the Interim Support Consultants.

Case Management
Case Management is the term used to describe two types of support support provided to adults. Adult Protective Service Workers provide support to adults that live independently in the community and are able to direct their own care. Family Support workers address the needs of individuals living with their family. The support provided includes assistance with developing self directed plans, and researching and referring to eligible supports to meet individual’s goals. These services are goal oriented and short term. The agencies providing case management services receive Government funding and do not charge a fee for this service.

Community Participation Supports
“Community Participation Supports” refer to a variety of community-based activities related to work or volunteerism, daily living skills, social skills, independent living and personal management, and employment preparation where the individual does not meet the criteria for funding through the Ontario Disability Support Program Employment Supports.

Consumer Engagement Facilitator
The person who supports the Developmental Services Council and the participation of self-advocates, family members, and consumer groups/organizations within the Toronto Partnership.

Coordinated Information
One of the Making Services Work For People “system features” which requires every network of services to have a strategy enabling individuals and families to get information on all available services and supports from one source. In Toronto, coordinated information is part of the Integrated Response approach, which means that individuals and families can contact any one of the partner agencies to obtain information on services and supports.

Crisis Supports
Time limited residential and non-residential services as well as supports to individuals and caregivers who require immediate assistance in a crisis.

Day Supports
See Community Participation Supports

Design Principles
The five principles that guide the design and operation of the Toronto collaboration including: person-centred approach, equity, accessibility, accountability, and inclusive planning.

Developmental Disability
A condition of cognitive impairment present or occurring during a person's formative years, to the age of 18 yrs, that is associated with limitations in adaptive behaviour to cope with common life demands and to meet the standards of personal independence: communication, self-care, domestic skills, social skills, self-direction, community, academic skills, work, leisure, and health and safety.

Developmental Services Council
One of two core groups focused upon sector-wide issues and planning, the other being the Service Provider Committee. The Council brings a consumer perspective to the design and functioning of the Toronto collaboration.

Developmental Services Forum
The group that oversees the design and functioning of the Toronto collaborative approach and monitors the approach for consistency with the design principles. It is the only body with the authority to sanction major changes to the collaboration. The Forum consists of the Executive Directors and Board Presidents (or their designate) of the 29 partner agencies, along with the Toronto Regional Director of the Ministry.

Developmental Services Toronto (DSTO)
The name of the Toronto collaboration comprised of the users, providers and funder of services and supports to adults with developmental disabilities and their families. The partners are working together to improve the quality of life of adults with a developmental disability—today and into the future.

Dual Diagnosis
A developmental disability and mental health challenges (which may include emotional and behavioral issues)

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Integrated Response
Integrated Response is the term used in Toronto developmental services for adults to refer to a comprehensive and consistent sector-wide approach to responding to the requests of individuals and families for information about available services and supports, and to helping them get connected to the services and supports of their choice.

Integrated Response Record (IRR) Form for Adults
Adapted from a Ministry form used in children’s services, the Integrated Response Record (IRR) form for Adults is the agreed-upon standard form for the Integrated Response Approach.

Interim Support Consultant
An individual who provides short-term support (interim support consultation) to individuals and families as part of the Toronto Integrated Response approach.

Interim Support Consultation
Interchangeable term (with above) referring to the provision of up to 10 hours of support to individuals and families as part of the Integrated Response approach. Interim Support Consultation may include assisting individuals and families in applying for government programs, developing a personal vision for the immediate future, getting connected with community resources and programs, and clarifying their choices with regard to developmental services and a Lead Agency.

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Lead Agency
Within the Integrated Response approach the “Lead Agency” is the agency-of-record for an individual or family waiting for service. The Lead Agency ensures that the individual or family is registered with the appropriate access mechanism; acts on their behalf when a vacancy becomes available; provides a point of contact with the sector should the individual’s or family’s circumstances change; and keeps the individual and/or family informed by forwarding appropriate communications (such as the sector newsletter).

Making Services Work for People
The Ministry’s policy framework, introduced in 1997, that required each local network of services to design and implement a number of “system features” (see “System Features”).

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Passport Initiative
An initiative introduced by the Ministry of Community and Social Services in 2006 to provide resources to individuals and families seeking community participation supports (including day programs).

Person Directed Planning
Person-directed plans are personalized action plans that explore who a person is and what his/her goals are. Depending upon the agency providing the service this may include how s/he participates in the community; her/his likes and dislikes, hobbies, interests, talents, strengths, fears, concerns; what s/he want as well as what supports and connections are needed to achieve these goals. A variety of planning tools are used to assist with the development of a written plan which includes an action plan with timelines. Some agencies offering this service will also assist with hiring and training staff as finding the required resources . Please refer to the specific program regarding eligibility for this service.

Residential Supports
A variety of living arrangements made possible through varying levels of staff support.

Respite Supports
Planned services that provide short-term relief and/or support to caregivers.

Service Coordination (see case management)

Service Provider Committee
One of two core groups focused upon sector-wide issues and planning, the other being the Developmental Services Council. The Committee brings a service provider perspective to the design and functioning of the Toronto collaboration.

Specialized Supports
Specialized Supports are services that may be required at some point during a person’s life. These include occupational therapy, behavior management, speech & language, counseling & services for individuals with a dual diagnosis.

System Features
Characteristics of local networks of services required by the Ministry’s policy framework Making Services Work for People. The system features include: coordinated information; integrated/coordinated assessment; easy access to non-residential services; single point of access to residential services; and case/service resolution.

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